To all Director Hotels communityCroing_Admin
Aware of the challenges concerning the current situation generated by the COVID-19 virus and grateful for the preference and loyalty our public has always showed us, we would like to extend the following words to express the strong commitment we have made with the health and safety of all people who are part of our hotels, whether they are employees, guests or visitors.
We consider each and all of you part of our family; your welfare and safety are on our list of priorities, and we understand the uncertainty that arises in this moment. Therefore, it is essential for us to let you know that we are concerned about each safety measure stated by governmental and health authorities. At the same time, we encourage you to have a responsible behavior and follow conducts and decisions that you consider necessary for your protection and that of your environment.
What we specifically want to announce is that every future guest, just like anyone who has scheduled a visit to our facilities, will be welcomed with all the required health standards. We invite you to have full confidence in the above, since we have gone beyond all precautions, strengthening each of our facilities with continuous and meticulous cleaning, so you can keep enjoying each space and service developed by Director Hotels. The previous includes, surely, our restaurants, where you will find the high health and safety standards on food handling we have always been distinguished by.
With all the above in mind, we will wait for your arrival with the same warm welcome we always ensure to deliver to our public. We are conscious this emergency is evolving, so we encourage you to communicate with us to clear up any doubts about reservations. We are available and alert to hear your questions; we want to resolve any dispute together. We will understand the decision you take and fully support any action plan you consider best for you, your family and work or personal environment. Additionally, as health is first, we have decided that guests who cannot accomplish their travel plans due to the recent closure of borders in Chile will be fully reimbursed or, if preferred, will have the option of rescheduling at a later date. Do not hesitate to contact our team at email@example.com to do so. In a situation out of our hands or yours, we reaffirm our spirit of flexibility to take care of any need or situation of our clients.
We deeply hope this health emergency is successfully controlled and that we can welcome you soon in normal conditions. While awaiting, we insist on the idea of being in this together and emphasize our availability to resolve your inquiries regarding your current or future stay.
General Manager Director Hotels